Shipping & Returns
Shipping:
At our online store, we strive to ensure that you receive your desired products in a timely manner. Our shipping process is designed to be efficient and hassle-free, providing you with a seamless shopping experience. Here's what you need to know about our shipping policies:
- In-Stock Items: If the item you've ordered is currently in stock, we will process and dispatch your order within 1-3 business days. Rest assured that we work diligently to get your package ready for shipping as quickly as possible.
- Out-of-Stock Items: In the rare event that an item is not available in our inventory, don't worry! We offer the option to place an order for the item, and we will notify you as soon as it becomes available. The estimated waiting time for out-of-stock items is typically 2-3 weeks. We appreciate your patience during this period, and we will keep you informed every step of the way.
- Shipping Options: To cater to your specific needs, we provide various shipping options. During the checkout process, you'll have the opportunity to choose the shipping method that suits you best. Whether you prefer standard shipping for cost-effectiveness or expedited shipping for faster delivery, we've got you covered.
- International Shipping: We understand that our customers come from all around the world. That's why we offer international shipping to deliver our products to your doorstep, regardless of your location. Please note that international shipping may incur additional fees and longer transit times due to customs regulations. (This is not available yet)
- Order Tracking: To keep you informed about your package's journey, we provide order tracking services. Once your order is shipped, you'll receive a tracking number via email or SMS, allowing you to monitor the progress of your shipment until it reaches you.
Returns:
While we strive for 100% customer satisfaction, we understand that sometimes returns may be necessary. If you encounter any issues with your purchase, our hassle-free returns process ensures that we resolve the matter promptly. Here's what you need to know about our returns policy:
- Contacting Us: To initiate a return, simply fill out the Return form on our website, providing details about your order and the reason for the return. Our dedicated customer support team will promptly respond to your request and guide you through the returns process.
- Flexible Return Options: Upon receiving your return request, we offer three possible solutions: replacement, store credit, or direct refund. Choose the option that best suits your needs, and we will process it as quickly as possible.
- Eligibility and Timeframe: To be eligible for a return, please ensure that the item is unused, in its original packaging, and within 30 days of the purchase date. We kindly ask you to include all relevant details and order information when submitting your return request.
- Return Shipping: For defective or damaged items, we cover the return shipping costs. However, if the return is due to personal preference or a change of mind, the return shipping costs will be the responsibility of the customer.
- Refund Processing: Once we receive and inspect the returned item, we will process your chosen option—whether it's a replacement, store credit, or a direct refund. The refund processing time may vary depending on the payment method you used during your purchase.
At My Jersey, your satisfaction is our top priority. We are committed to resolving any issues you may encounter with your order promptly and professionally. Should you have any questions or concerns, don't hesitate to reach out to our customer support team through the Contact Us form, and we'll be more than happy to assist you.
Thank you for shopping with us and being a valued customer. We look forward to providing you with exceptional products and service on every purchase!